Shipping & Returns


Shipping Information

Because all Maker & Mineral clothing is handmade, often to order, shipping on your purchase can take up to 2 weeks. Pins usually ship within 2-3 days, however; we do not send post on weekends, so if you place an order on a Thursday, the package won't be shipped until the following Monday. 

All orders are shipped via USPS and the price includes the cost of tracking. All California residents are also responsible for an 8.75% sales taxes.

For orders outside the US, please expect that your package may take between 7-14 extra days to arrive depending on the size.  We ship all international orders via USPS and do not normally offer tracking unless specifically requested. 

Please keep in mind that you may be charged additional taxes and duties by your country and that Maker & Mineral is not responsible for those fees.  Additionally, packages can get stuck in customs for upwards of 3 weeks, while this is rare, there is a potential for the package to take close to a month to arrive.  

If you have questions at any time, do not hesitate to ask!!

 

Returns & Exchanges

Maker & Mineral accepts both returns and exchanges (custom orders are not eligible for either return or exchange):  Returns for a full refund are accepted within 10 days of receipt.  Please email makerandmineral@gmail.com to notify us of your intent to return an item as soon as possible.  However; if the item is damaged, visibly used/ worn, or washed, we will not be able to refund the cost of the purchase. We accept exchanges for up to 30 days post receipt. To exchange an item for another size or even for a different item, please email to inform us ASAP, so that we can prepare to ship out your new item.  Similar to receiving a refund, if the exchange item is visibly damaged, we cannot accept the item as an exchange nor will we offer a refund.

  • Bras and underwear cannot be returned or exchanged at any time.
  • Sale items are not eligible for return or exchange
  • Shipping costs are non-refundable for either returns or exchanges

Please send returns and exchanges to:      

Maker & Mineral
65 Dorantes Ave                                                                                                       San Francisco, CA 94116

ACKNOWLEDGEMENT oF TERMS

By ordering products from this site, Etsy, or through direct email, you agree to the policies as listed above.  And if you have any other questions check out the FAQ or email   makerandmineral@gmail.com